What Can an SSA Do for You?

Written by: Communications Specialist, Amy Kerrigan

Whether it is navigating complicated waivers and Medicaid systems, creating yearly Individual Service Plans, or simply finding transportation to an appointment, Service and Support Administrators (SSA) are here to assist people with developmental disabilities. We asked team members at the Champaign Co Board of DD to share some of their favorite moments working as SSAs. Here is what they told us:

My favorite moment with an individual I serve was taking a trip with him to Pennsylvania where we were able to go to his brother’s wedding.  He was a great traveling partner.  It was awesome seeing his face light up at his brother’s wedding.  The happiest I have ever seen him.

~ Mark Glunt

I contracted with the county board over three years ago providing behavior support.  One of my favorite memories from that time was working with a young woman and her staff providing behavior supports.  I helped the staff become aware of how her interactions were impacting the individual she served, and I helped the individual being served to advocate for herself in a positive way.  I am fond of this specific case because I still use it as a reference when I am training others and when I am emphasizing the importance to take a deep breath in our line of work.  As I am newly employed with the County Board, I have a goal of seeing providers and individuals in the area build connections, sharing ideas and skills to help support and enhance the services delivered to the individuals in this community.  I would love to see people’s needs being met in new and innovative ways and would love to see more programs connecting our individuals with members from the community in unique and fun ways. 

~ Kyle Thompson

During a recent home visit for a case transitioning to me, I observed someone using their eye gaze device to communicate.  Her fluency of this technology was incredible to witness! Without the hard work and advocacy of her family, school, and previous SSA, this form of communication would not have been possible. We are able to email and text back and forth to get to know one another. 

~ April Wagner

I watched an individual who normally doesn’t like to get out of his house much, go fishing for the first time in a long time. Something I’m proud of is simply being able to help families navigate complex systems, such as Medicaid and Social Security.

~ Joseph Brewer

I just celebrated my 25th anniversary of working at CCBDD. It has been a pleasure working with this amazing SSA team. They make me laugh every day. 😊

~ Tish McNeil

The mission of the Champaign Co Board of DD is to promote independence and a pathway to success for individuals with developmental disabilities. SSAs are here to fulfill that mission. If you or someone you know has developmental disabilities and lives in Champaign County, you can contact the county board to ask about eligibility for services. Call 937-653-5217 or Email [email protected].